Shipping Policy

Shipping Policy

At Red Ship Seafood Malaysia, we are committed to delivering fresh and quality frozen seafood products safely and efficiently.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • A tracking number will be provided once your order has been shipped (where applicable).

Local Shipping Fees

Destination Shipping Fee
West Malaysia RM 8
East Malaysia RM 16
Delivery times may vary depending on courier services, destination, and tracking updates.

International Shipping

Destination Shipping Fee
Singapore RM 30 (First 1 kg)
Additional shipping charges for excess weight will be calculated automatically at checkout.

Cold Chain Delivery

As our products include frozen seafood and frozen food items, every order is carefully packed to maintain product freshness during transportation. Please refrigerate or freeze the products immediately upon receiving them.

Important Notes

  • Please ensure your shipping address and contact information are correct before placing your order.
  • We are not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.
  • If your order arrives damaged or incomplete, please contact us within 24 hours with photos for assistance.