Terms & Conditions

Welcome to Red Ship Seafood Malaysia. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions govern the use of our website and the purchase of products from Red Ship Seafood Malaysia.
We reserve the right to modify these Terms & Conditions at any time without prior notice.
Continued use of this website constitutes acceptance of any updates or changes.

2. Products

We supply frozen seafood and frozen food products for wholesale and retail customers.
Product images are for illustration purposes only. Actual products may vary slightly due to manufacturing or packaging updates.
Product availability is subject to stock availability.

3. Pricing

All prices are displayed in Malaysian Ringgit (RM).
Prices may change without prior notice.
Shipping charges are calculated separately during checkout unless otherwise stated.

4. Orders

Orders are subject to acceptance and stock availability.
We reserve the right to cancel or reject any order at our discretion.
If a product becomes unavailable after an order has been placed, we will notify you and arrange an appropriate solution.

5. Payment

Full payment is required before orders are processed.
Payments are securely processed through our approved payment service providers.

6. Shipping & Delivery

Orders are generally processed within 1–2 business days.
Delivery times depend on courier services and destination.
We are not responsible for delays caused by courier companies, weather conditions, or other circumstances beyond our control.

7. Returns & Refunds

Due to food safety regulations, frozen food products are generally non-returnable and non-refundable.
Returns or replacements are only accepted for incorrect, damaged, defective, or incomplete orders reported within 24 hours after delivery.

8. Customer Responsibilities

Customers are responsible for providing accurate delivery information.
Frozen products should be refrigerated or frozen immediately upon receipt.
Improper storage after delivery may affect product quality and is not covered under our return policy.

9. Intellectual Property

All website content, including logos, product images, text, graphics, and designs, remains the property of Red Ship Seafood Malaysia and may not be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Red Ship Seafood Malaysia shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

12. Governing Law

These Terms & Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the jurisdiction of the Malaysian courts.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page or customer service channels.